World-Class Talent,
Affordable Rates
Remote professional services, tailored for your business.
Remote professional services, tailored for your business.
With a dynamic, highly educated, and tech-savvy talent pool, South Africa and Zimbabwe are becoming leading hubs for Business Operations Outsourcing.
Leveraging the advantages of labor arbitrage, businesses can significantly reduce operational costs while maintaining high levels of service quality and efficiency.
Front Desk & Administration
Our Front Desk service acts as the virtual assistant or receptionist for our clients. Providing a seamless and professional first point of contact for their customers.
Business Process Outsourcing
Our Business Process Outsourcing service is designed to deliver on specialised processes like booking and accounting, data management, revenue cycle management and other business processes.
Sales & Customer Support
Our Sales & Customer Support service is dedicated to providing lead generation and exceptional post-sale support, ensuring customer satisfaction and fostering loyalty.
Trusted by
Trusted by
Take Care Teeth
Let's Take Care Of Dental Health
Some people think that brushing your teeth twice a day is enough to keep your teeth and mouth healthy. In fact, that's not the case
Tech-Savvy and Highly Professional
Seamless integration into your business.
Employees are proficient in the latest technologies and software, ensuring seamless integration with your existing systems and processes.
In addition they uphold the highest standards of customer service and business practices.
This unique blend ensures that your business operations are not only efficient but also conducted to the highest standards.
How it works.
We make adding a remote team member to your business simple and timeous.
1. Discovery Call
We get to understand exactly what your business needs are. This includes establishing a job description, KPI's, reporting structures and work schedule.
2. Shortlist & Screening
After our own internal vetting, we provide you with a shortlist of the best candidates for your business and arrange one-on-one virtual meetings for you.
3. Onboarding
We integrate your new team member to your business. This includes familiarisation with your business processes, establishing daily scope of work, KPI's and reporting.
Enjoy up to 40% savings in employment costs.
Book An Appointment Now
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Starting Now
Fet's Start Taking Care Of Your Teeth
Dental and gum health care needs to be done regularly for your health. It's not enough just to do treatment through a visit to the dentist
Why work with us?
Join many smart businesses who are outsourcing their customer relations and saving costs.
Excellent English
Competitive Labor Rates
Tailor-made Scope of Work
Synchronized Office Hours
Seamless Onboarding and Integration
University Educated Agents
A word from the CEO.
The crunch is on. Businesses world-wide are looking for ways to manage their bottom line without compromising on quality of service. Outsourcing professional services helps them do just that. Companies are waking up to the strong advantages of partnering with the African market, more specifically Zimbabwe and South Africa. Countries which contrary to common knowledge, hold some of the highest education and literacy rates in Africa, as well as excellent English articulation. We would love to be a part of your story. I hope we can work together and add value to your business, achieving significant savings in the process.
- Jessie
What Our clients say
Front Desk Africa transformed our customer interaction with their top-notch front desk assistance. Their team is efficient, professional, and always available, making our clients feel valued and well-supported. We highly recommend their services.
Jeroen De Lister
CEO- Africa Direct Group
Partnering with Front Desk Africa for our sales desk needs was a game-changer. Their proactive approach and skilled team helped us increase our sales and streamline our processes. Their dedication and results have exceeded our expectations.
Gareth Hayden
Director - Newland Developer
Front Desk Africa’s customer support services are outstanding. Their team handles our customer inquiries with patience and professionalism, ensuring a high level of satisfaction. They have truly enhanced our customer service experience.
Caleb
Pedersen
Director- Pedersen Lennard
Front Desk Africa provides exceptional virtual assistance across all fronts. From front desk support to sales and customer service, their team is reliable, skilled, and always ready to help. Their comprehensive services have been invaluable to our business.
Felix Kumirai
CEO- GGF Africa
Frequently Asked Question
How much can I expect to save?
Our clients save as much as 60% on staffing costs. This is achieved by enjoying the labor rate arbitrage from outsourcing a skilled professional all while eliminating the need to cover additional costs like payroll taxes, Medicare, Social Security, Workers' Compensation, equipment, and office space.
What positions and tasks can I hire for?
We offer three main categories of agents. Front desk and Admin, Business Process Positions and Customer Support. This covers functions such as inbound customer support, professional call handling, administrative duties, sales support, booking and scheduling, appointments reminders, accounting and bookkeeping, insurance verification, content and social media management, report preparation and other customized tasks.
How long does onboarding take?
Our onboarding is simple and streamlined. We typically take 4-5 business days for the whole process
How long is a contract?
We do not have long term contracts. Clients can terminate contracts with 30 days notice.
How do I communicate with my team member?
You can communicate with your team members at any time during your business hours through email, live conferencing, or video chat. They maintain the same working hours as your office. You can also customize their schedule to suit your requirements
Is my data safe?
We work with next generation cybersecurity providers such as Cisco and Palo Alto Networks
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Book An Appointment Now
Let's explore your specific business needs and develop a tailor-made package that's right for you.
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